Return & Exchange Policy

Rhino Wine Cellars is here to serve you. If there is a concern with your merchandise, we are here to support you and answer any questions you may have. Our goal is to provide a pleasant shopping experience and we hope you will refer others to Rhino Wine Cellars. 

Our policy is that you may exchange or return an item purchased from our shopping cart within a period of thirty (30) days from original date of purchase. It is required that the merchandise be returned pre-paid. Rhino Wine Cellars will not refund the original shipping cost. Please confirm the address for the return with a Rhino Wine Cellars Customer Service Representative, as items may need to be sent directly to a specific manufacture. Merchandise being returned must be marked with a Return Authorization Code and information provided by a Rhino Wine Cellars Representative. Merchandise returned to Rhino Wine Cellars without prior approval may be refused.

Customers are liable for the full cost of original shipping of merchandise. The item must be unused, in its original box and shipped with the original packing materials. Rhino Wine Cellars reserves the right to refuse the return, if the above conditions are not met. 

Returns are subject to "up to" a 25% restocking fee, dependent on the policy of the given manufacturer. Rhino Wine Cellars is not liable for damaged or missing items and we recommend you insure the package when shipping it back. 

Custom products cannot be replaced or returned. Prior to returning shipping any item, please contact or call 1-425-226-2500 for a Return Authorization Code and return shipping instructions.

Please note that if you are unable to accept delivery of your merchandise and the product is returned as “undeliverable” you will be charged for the return delivery as well as potential restocking fees. 

For an item where “Free” or “Special” Shipping is provided: If the product is returned, the customer will be liable for the Full Cost of Original Delivery Costs, as well as any Return Delivery Charges, plus possible Restocking Fee.